CBN’s Data Localisation Requirements: A Bigger Test of AI Readiness
Why Nigeria’s financial institutions should treat data localisation as a strategic foundation for trusted AI, not simply a compliance exercise Artificial intelligence is becoming embedded in the systems and decisions that power modern financial services, moving from experimentation to execution at scale. Banks, fintechs and payment providers are using AI to detect fraud, assess risk, […]
Dark Web Monitoring: Why Organisations Need Visibility Beyond Their Network
Most security teams have strong visibility into their own environments. They monitor networks, endpoints, identities, cloud infrastructure, and applications to identify and respond to threats. Yet one of the most important parts of the threat landscape exists entirely outside their perimeter. Every day, cybercriminals exchange stolen credentials, discuss emerging vulnerabilities, advertise compromised systems, and coordinate […]
The Next Competitive Advantage: Learning From Your Customers Faster Than Your Competitors
In my last post, I made the case that customer operations is one of the most underutilized growth engines in many companies, not simply because of the service it delivers, but because of what it can teach the business about its customers. I’ve seen repeatedly, however, that having those insights isn’t enough. The real advantage […]
Data Sovereignty Is Nigeria’s Next Competitive Advantage: Why the CBN’s 2027 Deadline Matters Far Beyond Compliance
January 1, 2027 marks an important shift for Nigeria’s financial services industry. The Central Bank of Nigeria’s (CBN) directive requiring regulated institutions to domicile payment transaction data within Nigeria is more than a compliance requirement; it is an opportunity to strengthen the resilience, security and infrastructure underpinning the country’s digital economy. The stakes are significant. […]
From AI Ambition to AI Execution: What We Heard from Leaders in Kigali
Last week in Kigali, TeKnowledge brought together senior leaders to explore one of the most important leadership questions facing organisations today: how do we move from AI ambition to AI execution? Across four hours of discussion, leaders shared perspectives on AI strategy, business value, security and risk, workforce readiness, and the foundations required to build […]
Skilling for Jobs That Don’t Exist Yet
Much of the conversation around AI focuses on what jobs may change or disappear. But history suggests a different perspective: every technology revolution creates new opportunities, new industries, and new careers. Artificial Intelligence is no exception. Just a few years ago, roles such as AI Adoption Manager, Responsible AI Specialist, Prompt Engineer, AI Governance Lead, […]
Every Asset in Your Company Has an Inventory. Except the One Your AI Runs On.
Ask your CFO what the company owns, and you’ll probably have an answer by tomorrow. Every building. Every vehicle. Every laptop. Every software licence. Every lease. Counted. Valued. Assigned to an owner. Now ask the same organisation to list its data. Not the systems. Not the applications. The data itself. Most organisations can’t. It’s not […]
Your Most Underutilized Growth Engine Isn’t Sales – It’s Customer Operations
Ask a CEO what drives growth, and you’ll often hear the usual answers: product innovation, sales execution, marketing, acquisitions, or AI. Rarely does anyone start with customer operations. They should. Over the past 30 years, I’ve had the opportunity to lead global customer operations organizations and work with companies across a wide range of industries – from emerging businesses to some of the world’s largest […]
From Partnership to Impact: How the Microsoft Elevate AI Skilling Initiative Is Building Nigeria’s AI-Ready Workforce
Empowering Talent. Creating Opportunities. Transforming Lives. When we launched the Microsoft Elevate AI Skilling Initiative through our partnership announcement with Microsoft in March 2026, the goal was ambitious: democratize access to AI skills, equip future-ready talent, and create meaningful economic opportunities at scale. Through structured training targeted at youth, women, executives, government stakeholders, entrepreneurs, and […]
Why Every Enterprise AI Strategy Needs a Data Trust Layer
Two people walk into a leadership meeting with the same question and bring two different numbers. Same company, same week, same metric, two answers. What follows is familiar: a few minutes lost to whose number is right, a decision pushed to next time, someone sent off to reconcile the data. Every leader has lived this. We’ve simply come to […]