Nidal Abou-ltaif

Chief Revenue and Transformation Officer

Structure

Nidal Abou-ltaif

Chief Revenue and Transformation Officer

Strategy, Scale, and What Comes Next

When we started building TeKnowledge, we didn’t set out to be loud. More importantly, we set out to be useful. We’ve spent the last decade listening to clients, delivering consistently, and evolving deliberately. What’s happening now is a natural next step—just made visible.

Our new brand marks more than a shift in how we show up. It reflects who we’ve become and what we’re building next. We’ve grown from a trusted service provider into a strategic partner—guiding clients through some of their most complex, high-stakes transformation journeys. That evolution deserves to be seen, not just in design, but in how we deliver.

At the heart of this shift is the launch of AI-First Expert Technology Services, a connected model that brings together advisory, delivery, skilling, and managed services: a model built for AI-first by design, outcome-first by intent.

We’re helping clients not just adopt AI—but scale it practically, securely, and across functions. That’s a critical distinction. Whether we’re enabling Microsoft Copilot adoption in the enterprise or working with governments to deliver national skilling programs, our approach starts with people, not platforms. Because transformation doesn’t begin with technology. It begins with trust.

That same trust is what fuels our ecosystem. Partnerships are core to how we simplify complexity and create real momentum. We are proud to be one of Microsoft’s global and longstanding partners. As a Microsoft Solutions Partner, our expert services in AI, Customer Experience, and Cybersecurity are rooted in Microsoft’s AI-powered Productivity, Business Applications, and Intelligent Cloud platforms.

In fact, more than 70% of our team are certified experts in Microsoft technologies—and that number is only growing. We’re actively investing in deepening that expertise across regions to meet rising demand and keep clients ahead of what’s next.

That investment goes hand-in-hand with our regional growth. This year, we’ve expanded our services in El Salvador and Honduras, and we’re growing our presence in the Middle East, unlocking high-impact partnerships across Dubai and Abu Dhabi. In Africa, we’ve been recognized as Africa’s Most Innovative Tech Support Services Company of 2024, and we’re building momentum for broader offerings across the continent.

Moreover, we’re building a dynamic ecosystem of partners—designed for relevance to Microsoft’s government and enterprise customers, and built to flex with what our clients need most.

That’s why we invest heavily in our people and their continuous growth. The result is a team that doesn’t just understand technology—they know how to apply it, scale it, and keep learning as the landscape evolves.

This moment is about bringing clarity to what we’ve been building—and making it easier for clients to access it, align with it, and move forward. We’re here to accelerate. To be the trusted partner that shows up when it matters most.

We move into this next chapter with purpose, confidence, and a clear mandate: To be a catalyst for change; not just for our clients, but for the industries, ecosystems, and communities we serve.

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