News & Company Updates

TeKnowledge Launches AI-First Expert Services and New Brand Identity in Nigeria, Marking Seven Years of Local Impact and Regional Growth

L-R: Nidal Abou-Ltaif, Chief Revenue and Transformation Officer, Aileen Allkins, President and CEO¸ Yaniv Natan Founder YNV Group; Olugbolahan Olusanya, Territory Director, Africa; and Mahmood Lockhat, Chief Technology Officer.

With Nigeria as its largest global hub, TeKnowledge marks seven years of local impact and launches a unified service model to drive innovation, talent development, AI-powered transformation, and cybersecurity services across Africa and beyond

Lagos, Nigeria – May 8, 2025 – TeKnowledge today announced the official launch of its AI-First Expert Technology Services in Nigeria, along with a refreshed brand identity that reflects the company’s global evolution and deepened commitment to enabling enterprise and national transformation across Africa. The announcement was made during the TeKnowledge Nigeria CxO Summit 2025, a high-level event held at the Oriental Hotel in Lagos, which convened public and private sector leaders to celebrate seven years of operations in Nigeria and to share the company’s vision for the country’s next phase of technology-driven growth.

As the company’s largest global hub, TeKnowledge delivers services to over 90 countries from Nigeria and employs more than 2,000 local experts. It drives strong partnerships across both the public and private sectors, working closely with stakeholders to build sustainable digital ecosystems. In collaboration with Microsoft, TeKnowledge has trained thousands in AI skills—including more than 7,000 Nigerians and over 1,000 women through targeted ICT programs. The company serves as a trusted technology services partner to more than 40 Nigerian organizations, delivering solutions across skilling, digital transformation, and managed services.

Cybersecurity remains central to TeKnowledge’s transformation model, with its Security Operations Center hosted in Nigeria. The company offers award-winning cybersecurity expertise, with a proven track record in proactive defense and scalable security solutions across Africa and beyond. Its AI-driven security systems detect risks, predict attacks, and respond in real time—enabling clients to focus on what matters most. This capability not only builds resilience but also directly strengthens customer experience and trust. In today’s digital landscape, customers expect secure, seamless interactions—and organizations that prioritize cybersecurity protect data, earn confidence, and foster lasting relationships.

“This is an exciting milestone—one that reflects how far TeKnowledge has come and the future we’re building together with our ecosystem,” said Olugbolahan Olusanya, Africa Territory Director, TeKnowledge. “Our new brand and AI-First Expert Technology Services model are grounded in what has always mattered most: people, trust, and progress.”

The event celebrated Nigeria’s legacy of transformation—from its industrial and creative sectors to its growing leadership in applied AI—and applauded both the Nigerian government and private sector for leading the continent in delivering tangible returns from AI.

“Nigeria has always been a nation of transformation,” said Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge. “From the ancient trade networks of Kano to the fintech revolution and Nollywood’s global rise, progress here has always been driven by purpose. Today, Nigerian business leaders aren’t just exploring AI—they’re acting on it with urgency, focus, and vision.”

Yet, as innovation scales, structural challenges persist. Fragmented systems, limited AI-specific talent, and evolving regulatory frameworks continue to slow widespread adoption. Nigeria’s National AI Strategy highlights the need for stronger cross-sector alignment to ensure that AI-driven progress is inclusive, sustainable, and strategic.

TeKnowledge’s AI-First approach focuses on helping clients move from ambition to action—scaling solutions that are ethical, locally relevant, and built to last. With over 6,000 experts across 19 global hubs, TeKnowledge blends global scale with local expertise. Its strong ecosystem of partners, including Microsoft and Genesys, enables its experts to deliver AI-first solutions for enterprise productivity and customer experience, leveraging cloud and modern workplace technologies. Seventy percent of its workforce is certified in these platforms, reflecting deep technical capability and ongoing investment in talent.

News & Company Updates

TeKnowledge Unveils New Brand Identity and Launches AI-First Expert Technology Services to Accelerate Enterprise Transformation

A bold visual identity, global expansion, and a people-first strategy signal the next chapter in expert tech services.

Colorado Springs, USA & Nicosia, Cyprus – April 15, 2025 – TeKnowledge today announced a new brand identity and the launch of its AI-First Expert Technology Services, an integrated model designed to help enterprises accelerate transformation across AI, Customer Experience, and Cybersecurity.

At the heart of the evolved identity of TeKnowledge is a unified service model that brings together strategy, delivery, and continuous improvement—strategically rooted in AI and designed to deliver a continuum of innovation.

“This is an exciting milestone—one that reflects how far TeKnowledge has come and the future it is building together with our ecosystem,” said Aileen Allkins, President and CEO of TeKnowledge. “Our new brand and AI-First Expert Technology Services model are grounded in what’s always mattered most: people, trust, and progress.”

As enterprises scale AI initiatives, many face mounting complexity, vendor fragmentation, and siloed implementation. According to Gartner, 77% of CIOs say it’s difficult to deliver value from AI due to fragmented systems. IDC reports 70% cite vendor sprawl as a barrier to innovation, while Forrester finds only 21% have an AI stack capable of scaling across the business.

“Our new service model connects strategy, execution, and optimization in one seamless experience,” said Nidal Abu Ltaif, Chief Revenue and Transformation Officer. “It empowers clients to integrate AI with confidence and evolve continuously, delivering long-term value at every stage of transformation.”

Partnerships, Global Reach, and a Talent-Driven Mindset

TeKnowledge is expanding its global footprint and investing in talent to meet rising client needs. With over 6,000 experts across 19 global hubs, the company delivers expert-led transformation grounded in local relevance and technical excellence.

As a Microsoft Solutions Partner, TeKnowledge specializes in Microsoft Productivity, Business Applications, and Intelligent Cloud.; 70% of its workforce is certified in Microsoft cloud and AI technologies, the company consistently delivers impact. A newly announced global collaboration with Genesys further strengthens its ability to modernize and personalize client environments. These partnerships enhance the impact of the AI-First model—accelerating outcomes through seamless platform integration.

TeKnowledge’s growth is driven by a people-centric culture that prioritizes continuous learning and development. By investing significantly in its employees’ growth, the company cultivates expertise that consistently outpaces industry norms, resulting in a highly skilled, deeply engaged team that stays and grows with the organization.

“We build long-term, flexible relationships—with our clients, our partners, and our people,” said Abu Ltaif. “That’s how we create resilient, growth-ready organizations.” Ongoing global expansions have strengthened the company’s established presence, enhancing its ability to deliver locally relevant services with global reach. Ready to build what’s next? Explore careers at TeKnowledge

Skilling & Security at Scale

TeKnowledge partners with public institutions and enterprises to build sustainable digital capability through certified skilling in AI, cybersecurity, and automation.

Its award-winning cybersecurity practice is recognized for proactive defence and scalable security operations. Meanwhile, its AI-powered learning platform enables customized, enterprise-grade training experiences—driving national and organizational readiness.

These initiatives extend the company’s commitment to innovation at scale, helping nations and businesses build resilient ecosystems. In Qatar, the company is leading a national AI skilling initiative in partnership with Microsoft and the Ministry of Communications and Information Technology. In Costa Rica, it serves as the skilling partner of the Ministry of Labor and Social Security, certifying students and early-career professionals in emerging tech fields.

Dave Michels, Principal Analyst and Founder of TalkingPointz, commented: “TeKnowledge has flown under the radar for much of the past decade, quietly building credibility and technical depth. Its evolution from a managed services provider into a fully integrated technology partner reflects a long-term strategy rooted in people, capability, and client value. The company’s AI-First services framework, paired with a strong Microsoft ecosystem and unified delivery model, positions it to meet the growing demand for smart, scalable, and connected transformation.”

Insights from the transition are also shared in these CEO and CRO blogs

–END–

About TeKnowledge

Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through

technology. With deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit Teknowledge.com

News & Company Updates

Leading Forward: A New Chapter of Purpose, Progress, and Possibility

2025 marks a new chapter for TeKnowledge—one grounded in purpose, shaped by progress, and driven by our clients’ evolving needs. This moment isn’t just about a new logo or visual identity—it reflects a deeper transformation in how we serve, scale, and show up for the world around us.

It’s been a time of momentum and clarity. We’ve expanded globally, deepened our expertise, and formed powerful new partnerships—including a global collaboration with Genesys. These steps are deliberate, focused on helping clients meet complexity with confidence and unlock new possibilities through technology.

That transformation is now visible in our new visual identity, representing limitless possibilities, while our updated colour system reflects the way we approach every challenge—with clarity, creativity, and deep technical focus. But this evolution goes far beyond how we look—it’s about how we deliver.

With the launch of our AI-First Expert Technology Services model, we’re introducing a more unified, integrated way of helping organizations transform faster and scale smarter. This model brings together Advisory & Professional Services, Skilling & Adoption, and Managed Services into one seamless, outcome-driven framework—strategically rooted in AI and designed to deliver a continuum of innovation.

Whether it’s accelerating AI adoption, improving customer experience, or strengthening cybersecurity, our clients now have one connected partner across the entire technology lifecycle. This approach eliminates silos, reduces friction, and delivers measurable outcomes—because transformation shouldn’t be fragmented. It should be focused, inclusive, and built to evolve.

That same philosophy guides how we grow. At TeKnowledge, we’ve always believed technology should be a bridge—not a barrier. And that belief drives our expansion into new markets, our investment in people, and our commitment to building more inclusive local ecosystems.

Laura López, General Manager of the Costa Rican Trade Promotion Agency (PROCOMER), captured it well when she said:

“Strengthening Costa Rica’s tech ecosystem is essential for the country’s economic growth. TeKnowledge’s expansion in Cartago supports this goal by creating jobs and advancing digital skills development to meet current and future market demands. Additionally, with the opening of its new offices, the company is offering quality job opportunities to more people, including graduates from technical high schools.”

We’re proud to be recognized for purposeful, inclusive growth. Our commitment to continuous learning and long-term growth reflects a culture where people feel valued, supported, and inspired to stay and thrive.

This new chapter is about what we can build, together. On behalf of our global team, thank you for being part of our story. We’re excited for what’s ahead. Explore our new digital home at teknowledge.com and discover what’s next.

News & Company Updates

Strategy, Scale, and What Comes Next

When we started building TeKnowledge, we didn’t set out to be loud. More importantly, we set out to be useful. We’ve spent the last decade listening to clients, delivering consistently, and evolving deliberately. What’s happening now is a natural next step—just made visible.

Our new brand marks more than a shift in how we show up. It reflects who we’ve become and what we’re building next. We’ve grown from a trusted service provider into a strategic partner—guiding clients through some of their most complex, high-stakes transformation journeys. That evolution deserves to be seen, not just in design, but in how we deliver.

At the heart of this shift is the launch of AI-First Expert Technology Services, a connected model that brings together advisory, delivery, skilling, and managed services: a model built for AI-first by design, outcome-first by intent.

We’re helping clients not just adopt AI—but scale it practically, securely, and across functions. That’s a critical distinction. Whether we’re enabling Microsoft Copilot adoption in the enterprise or working with governments to deliver national skilling programs, our approach starts with people, not platforms. Because transformation doesn’t begin with technology. It begins with trust.

That same trust is what fuels our ecosystem. Partnerships are core to how we simplify complexity and create real momentum. We are proud to be one of Microsoft’s global and longstanding partners. As a Microsoft Solutions Partner, our expert services in AI, Customer Experience, and Cybersecurity are rooted in Microsoft’s AI-powered Productivity, Business Applications, and Intelligent Cloud platforms.

In fact, more than 70% of our team are certified experts in Microsoft technologies—and that number is only growing. We’re actively investing in deepening that expertise across regions to meet rising demand and keep clients ahead of what’s next.

That investment goes hand-in-hand with our regional growth. This year, we’ve expanded our services in El Salvador and Honduras, and we’re growing our presence in the Middle East, unlocking high-impact partnerships across Dubai and Abu Dhabi. In Africa, we’ve been recognized as Africa’s Most Innovative Tech Support Services Company of 2024, and we’re building momentum for broader offerings across the continent.

Moreover, we’re building a dynamic ecosystem of partners—designed for relevance to Microsoft’s government and enterprise customers, and built to flex with what our clients need most.

That’s why we invest heavily in our people and their continuous growth. The result is a team that doesn’t just understand technology—they know how to apply it, scale it, and keep learning as the landscape evolves.

This moment is about bringing clarity to what we’ve been building—and making it easier for clients to access it, align with it, and move forward. We’re here to accelerate. To be the trusted partner that shows up when it matters most.

We move into this next chapter with purpose, confidence, and a clear mandate: To be a catalyst for change; not just for our clients, but for the industries, ecosystems, and communities we serve.

Thought Leadership

From Experience to Impact: Transforming Customer Experience with Proactive, AI-Driven Support

In today’s rapidly evolving digital environment, exceptional customer experience (CX) is no longer a differentiator – it’s a necessity. Customers expect interactions to be immediate, personalized, and seamless. Achieving this goes beyond intuitive interfaces; it demands a profound transformation of core operations, effective use of data, and ensuring every touchpoint exemplifies the brand’s dedication to excellence.

Over the past 25 years, I’ve led global tech support teams, and one truth has consistently stood out: Support interactions significantly impact customer relationships and loyalty. While support may not always be the initial customer touchpoint, it frequently becomes the most critical moment of engagement. These “moments that matter”, are where trust is built, confidence is restored, and long-term relationships are forged.

At TeKnowledge, we provide expert technology services – delivering comprehensive support from strategy and planning through deployment and ongoing management – in the domains of Artificial Intelligence, Customer Experience, and Cybersecurity. Our Tech Managed Services delivers global, enterprise-grade technical support and customer success operations to the world’s leading technology companies.

With the recent announcement of our strategic partnership with Genesys, we’re combining our deep operational expertise with their advanced AI-powered customer experience platform, enabling businesses to rapidly adopt secure, scalable, and sophisticated CX solutions.

Shifting to Proactive Customer Support

Customer experience spans diverse interactions – from marketing campaigns and digital channels to direct sales – but support teams consistently maintain the closest connection with customers. In times of difficulty or uncertainty, support interactions become pivotal moments that can either strengthen loyalty or trigger customer churn.

Organizations now recognize that traditional reactive support – addressing issues only after they arise – is insufficient. To deliver truly exceptional experiences, businesses must anticipate customer needs. AI and automation make proactive engagement possible by predictive issue detection, customer health monitoring, and automated remediation, allowing companies to address concerns before customers become aware of them.

Research highlighted by the CX institute confirms proactive support significantly enhances customer relationships:

· Gartner reports a 20% increase in customer satisfaction

· Forrester highlights a 15% rise in customer retention

· Harvard Business Review finds proactive service boosts brand loyalty by up to 30%.

Proactive support is seamless, timely, and deeply personalized, setting new standards for customer care.

Empowering Employees to Drive Better Experiences

The effectiveness of customer support depends heavily on the people delivering it. Support experts and engineers represent the technology brand’s voice, but their performance hinges on their training, tools, information access, and operational environment.

Exceptional CX strategies encompass internal as well as external experiences. Providing experts with a comprehensive, 360-degree customer view allows them to resolve issues swiftly and meaningfully. AI-driven platforms streamline workflows, automate routine tasks, and deliver real-time insights, significantly enhancing productivity.

Organizations leveraging AI-enabled CX tools have achieved remarkable outcomes, including:

· Workforce efficiency improvements of 20–35%.

· Increased employee engagement of 15–30% through better visibility and incentives.

· Reduced employee attrition by 10–25% due to balanced workloads and improved job satisfaction.

Empowered, engaged employees naturally elevate customer service quality. Our culture of continuous learning, caring and stronger together is a great example of how we grow our own scores.

Leveraging CX for Tangible Business Outcomes

While customer experience is often measured through satisfaction scores, its ultimate impact is evident in tangible business outcomes. A robust, data-driven support strategy reduces operational costs by 20–40%, improves service efficiency, and uncovers new revenue opportunities.

Support teams interact with customers frequently, gaining valuable insights that can fuel business growth. By leveraging these insights effectively, organizations experience:

· Revenue growth of 10–25% through improved retention and successful upselling

· Increased lead conversion rates of 15–30%, driven by smarter, more personalized customer interactions.

To fully realize these benefits, businesses must equip support teams with real-time insights and intelligent platforms, such as Genesys Cloud CX™, enabling them to actively contribute to customer satisfaction, retention, and revenue growth.

TeKnowledge and Genesys: A Strategic Partnership Redefining CX

Now is the time to embrace AI and automation at scale to meet the evolving expectations of both customers and employees. TeKnowledge and Genesys are at the forefront of this transformation, redefining the customer experience by integrating powerful technology with structured adoption strategies. This strategic collaboration empowers enterprises to operationalize AI-driven automation and workforce training swiftly and effectively, maximizing value from their CX investments.

Our global delivery capabilities enable enterprises to rapidly scale the Genesys platform, creating environments where:

· Technology complements and enhances human interactions.

· Support proactively contributes to customer loyalty.

· Employees are well-equipped and empowered to excel.

· Customers consistently feel understood, valued, and supported.

This partnership represents more than just technological innovation – it embodies a strategic shift toward viewing customer experience as a continuous, integrated journey, essential to long-term business success.

Events & Webinars

TeKnowledge Expands Presence to Cartago

TeKnowledge, a global technology services company with over 13 years in Costa Rica, has announced the opening of its new offices in Tejar del Guarco, Cartago, reinforcing its commitment to local employment and technological development. This expansion brings 100 new job opportunities for those looking to start a career in technology.

Teknowledge’s new site is a 3,000-square-meter free trade zone facility, and will house teams providing 24/7 technical support, cybersecurity solutions, automation services, and digital training programs.

Manuel Tovar, Minister of Foreign Trade commented: “Since its establishment in Costa Rica over 13 years ago, we have witnessed TeKnowledge’s steady growth, a reflection of its strong commitment and trust in our country. We are pleased that they continue to choose Costa Rica for their expansion and the development of new service lines. This growth, bringing 100 new job opportunities for Costa Rican talent, is a clear sign of the tech sector’s dynamism and strategic role in our economy.”

Laura López, General Manager of the Costa Rican Trade Promotion Agency (PROCOMER) added: “Strengthening Costa Rica’s tech ecosystem is essential for the country’s economic growth. TeKnowledge’s expansion in Cartago supports this goal by creating jobs and advancing digital skills development to meet current and future market demands. Additionally, with the opening of its new offices, the company is offering quality job opportunities to more people, including graduates from technical highschools.”

New Job Openings for Tech Enthusiasts

These new hires support a growing business line and are aimed at individuals interested in the tech industry. TeKnowledge is looking for candidates with skills in technical support and customer service. The requirements include:

Basic knowledge of IT, networks, or technical support.
Strong problem-solving and customer service skills.
Intermediate to advanced English proficiency (B1/B2 or higher) for roles interacting with international clients.
Availability to work rotating shifts in a dynamic environment.
No prior experience required (though it’s a plus).

How to Apply:

Interested candidates can apply online through the following link. Additionally, the recruitment team is hosting an in-person Open House on April 2 from 9:00 a.m. at the new offices, located next to the Dekra facility in Cartago.

During the event, recruiters will conduct interviews and skill assessments, including language proficiency tests when applicable. Selected candidates will be contacted within 48 hours, ensuring a fast-hiring process.

Source: Costa Rica: TeKnowledge abre nuevas oficinas en Cartago y genera 100 nuevos empleos en tecnología – Revista Summa

News & Company Updates

Omantel Partners with TeKnowledge to Enhance Employee Skills in AI and Data Science

Omantel has announced a partnership with TeKnowledge, a global leader in AI, Customer Experience, and Cybersecurity solutions, to launch an advanced AI and Data Science skilling program for its employees. This initiative aims to equip Omantel’s workforce with advanced digital skills, supporting digital transformation, economic diversification, and future technology capabilities development.

By investing in AI, data analytics, and digital skills training, Omantel continues to strengthen its position as the Sultanate’s leading technology and innovation company. The collaboration with TeKnowledge will accelerate AI and data science training across Omantel’s technology, operations, and commercial divisions, enabling employees to tackle real-world challenges and explore new opportunities. The program combines onsite training at Omantel’s headquarters with virtual learning, ensuring an interactive and hands-on experience for all participants.

Mohammed Ahmed Al-Riyami, General Manager of Talent Management at Omantel, emphasized the importance of this initiative: “AI and data science are at the core of Omantel’s strategy to lead in AI-driven solutions, foster innovation, and enable sustainable digital transformation. By equipping our teams with future-ready AI capabilities, we are not only enhancing customer experiences but also positioning Oman as a leading digital economy. This initiative reaffirms our commitment to building an AI-driven ecosystem that accelerates technological advancement and unlocks new opportunities for growth.”

Ayman Majzoub, VP of Sales META at TeKnowledge, commented saying: “This collaboration with Omantel demonstrates how digital skilling should be done—learning, innovating, and applying AI solutions to real-world business challenges. We appreciate Omantel’s trust in TeKnowledge and share their commitment to driving sustainable innovation and economic growth.”

As Oman accelerates its transition into a digital economy, Omantel is proactively upskilling its workforce, positioning itself as a regional leader in AI-powered services, while driving sustainable growth and innovation. As a global partner of Microsoft, TeKnowledge is dedicated to advancing AI and digital skills training in Oman alongside its comprehensive technology services. Through its global partnership with Microsoft, TeKnowledge delivers large-scale skilling programs, including national Copilot skilling initiatives, enabling businesses and government entities to leverage AI-driven digital transformation in the workplace.

Thought Leadership

Stronger Together: How TeKnowledge and Genesys Are Transforming Customer Experience

Customer experience is evolving faster than ever. AI, automation, and cloud technology are no longer optional—they’re the foundation of how businesses connect with customers, strengthen relationships, and drive growth. But true transformation happens when expertise, strategy, and execution come together to create seamless, AI-powered engagement that works for businesses and the people they serve.

That’s why TeKnowledge and Genesys are joining forces. We share a vision: delivering AI-first customer experiences that are intelligent, seamless, and scalable. Together, we help enterprises move beyond simply adopting AI-powered CX—to fully integrating, optimizing, and leading in a digital-first world

Building the Future of CX – Together

With the Genesys Cloud™ platform, organizations can orchestrate AI-driven experiences that blend automation with real-time engagement, enhancing every step of the customer journey. TeKnowledge ensures these capabilities are implemented seamlessly, integrated securely, and optimized for long-term success—giving businesses the confidence to scale their transformation without disruption.

By combining our strengths, we take a 360° approach to customer experience transformation, helping organizations embrace AI-powered CX for efficiency, engagement, and sustainable growth.

Three Pillars of Our Collaboration:

1. Smarter, Safer, and Scalable CX

Customer expectations continue to rise, and businesses need solutions that keep them ahead. Genesys leads the way in AI-powered experience orchestration, enabling organizations all over the world to anticipate customer needs, personalize interactions, and deliver seamless engagement across channels.

TeKnowledge ensures AI adoption is secure, compliant, and scalable, aligning every transformation with enterprise security, risk management, and industry regulations. With a global team of over 6,000 experts across 19+ hubs, we help organizations scale AI-driven CX while maintaining consistency, reliability, and trust.

Together, we help organizations turn AI-powered CX into a strategic advantage—strengthening customer relationships, boosting efficiency, and delivering measurable impact.

2. Seamless AI Integration: From Strategy to Execution

AI-powered CX requires more than just technology—it demands structured execution, continuous optimization, and a smooth transition. Genesys Cloud provides a unified platform that enhances both customer and employee experiences, streamlining interactions with agility and intelligence.

TeKnowledge supports businesses at every stage of their transformation, offering advisory, professional, and managed services to ensure smooth AI adoption. Our expertise in CX strategy, AI automation, security, and process optimization helps enterprises integrate AI-driven engagement in ways that enhance efficiency, responsiveness, and flexibility.

Together, we ensure organizations have a future-ready approach to CX transformation, keeping them ahead in a fast-changing digital world.

3. Empowering Teams for the AI-Driven Future of CX

Technology is only as powerful as the people who use it. AI-driven CX transformation succeeds when businesses empower their teams with the right skills, tools, and insights.

Genesys equips organizations with real-time AI capabilities that help them listen, predict, act, learn, and optimize customer experiences. TeKnowledge complements this with structured talent skilling programs, ensuring teams are trained to maximize Genesys Cloud capabilities and deliver AI-driven experiences across the end-to-end customer journey.

Together, we help businesses build a workforce that can fully leverage AI, driving long-term CX success.

A Future Built on Shared Commitment

For years, TeKnowledge has been a trusted partner to enterprises and governments, ensuring technology adoption is seamless, secure, and impactful. Our relationship with Genesys extends that commitment—helping our customers not only implement AI-powered CX solutions but also use them effectively to drive long-term growth.

Genesys, a leader in AI-powered experience orchestration, brings cloud capabilities that enable businesses to create personalized, efficient, and scalable customer interactions. By combining Genesys Cloud ™ with TeKnowledge’s deep technical expertise and security-first approach, we provide organizations with the support they need to maximize AI-driven customer engagement.

This announcement represents a new chapter for TeKnowledge—expanding our role from a technology services leader to a full-scale, 360° solutions provider. It strengthens our ability to help customers modernize, secure, and scale their customer experience strategies in ways that truly matter.

But this is just the beginning.

What’s Next: Growing Together Through Innovation

Our relationship with Genesys is part of a broader strategy—one that reflects our commitment to collaboration, innovation, and human-centered solutions that deliver real business value.

Our mission is clear:

Empower businesses with expert-driven technology services that enable seamless adoption, real impact, and long-term progress.
Simplify complex technology by turning it into a practical, powerful enabler of business success.
Drive continuous innovation and collaboration, helping businesses stay ahead, adapt, and lead with confidence.

We make tech works for businesses and the people they serve. Our approach helps ensure organizations have the expertise, security, and execution they need to move forward with clarity and confidence.

To our customers – this collaboration is for you. It reflects our shared commitment to delivering technology that works, expertise that guides, and strategies that create lasting impact. Because at the heart of everything we do, our commitment is to the businesses that rely on technology, the people who use it, and the future we’re building together.

News & Company Updates

Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale

New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization

SAN FRANCISCO and COLORADO SPRINGS, COLO., March 11, 2025 – Genesys^®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions.

Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services.

“We’re working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,” said Aileen Allkins, President and CEO of TeKnowledge.

“TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, chief sales officer of Genesys. “Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.”

Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI.

Organizations can leverage TeKnowledge’s 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge’s professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success.

Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value.

“Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,” said Bernie Arnason, industry director, ICT of Frost & Sullivan. “By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge’s vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.”

Learn more about how TeKnowledge and Genesys are transforming AI-driven customer experiences on the TeKnowledge blog.

________________

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

About TeKnowledge

Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit www.teknowledge.com.

Media Contacts:

Genesys

Marielle Sedin

[email protected]

TeKnowledge:

Iman Ghorayeb