Microsoft Partner Enterprise Support Services
Microsoft’s new Support Services designation has raised the bar for what it means to be a CSP. Partners must now prove deep support capability across all workloads, maintain low case-rate performance with limited escalations, demonstrate validated CSAT, and pass stricter governance and audit checks.
For many partners, meeting these standards internally means higher operating costs, staffing pressure, and increased exposure to performance-related risk and Microsoft escalations. Those who cannot adapt will struggle to stay competitive in bids, renewals, and incentive programs.
TeKnowledge is the fastest, lowest-risk way for Microsoft Partners to achieve and maintain the Support Services designation while reducing cost-to-serve, improving customer experiences, and unlocking Microsoft’s performance-based incentives.
We strengthen your support operations, protect your margins, and help you deliver consistently high-quality support under your own brand, across Azure, Microsoft 365, Dynamics, and Security.
What you get with TeKnowledge
TeKnowledge helps Microsoft CSPs and distributors achieve and maintain the new Support Services designation faster and with less risk, while improving customer outcomes and protecting margins.
- 24/7 follow-the-sun operations with faster response and resolution times.
- L1–L4 coverage across Azure, Microsoft 365, Dynamics, and Security.
- AI-enabled quality and case governance for consistent, accurate support.
- Proven processes, CSAT measurement, and reporting aligned to Microsoft audits.
Ready to secure your Support Services designation and reduce your cost-to-serve?
Book a consultation with TeKnowledge to assess your current support model, map the gaps against Microsoft’s designation requirements, and design a lower-risk path to compliance and growth
What you get with TeKnowledge
TeKnowledge helps Microsoft CSPs and distributors achieve and maintain the new Support Services designation faster and with less risk, while improving customer outcomes and protecting margins.
- 24/7 follow-the-sun operations with faster response and resolution times.
- L1–L4 coverage across Azure, Microsoft 365, Dynamics, and Security.
- AI-enabled quality and case governance for consistent, accurate support.
- Proven processes, CSAT measurement, and reporting aligned to Microsoft audits.
Ready to secure your Support Services designation and reduce your cost-to-serve?
Book a consultation with TeKnowledge to assess your current support model, map the gaps against Microsoft’s designation requirements, and design a lower-risk path to compliance and growth
