Guiding the Future: TeKnowledge’s Wisdom-Led Leadership Team
TeKnowledge’s leadership brings together broad and deep expertise across digital transformation, enterprise managed services, cybersecurity, and technical skilling. Their unified vision and accomplished insight ensure that every solution is crafted for maximum impact and success.
Aileen Allkins
President and Chief Executive Officer, TeKnowledge
Aileen Allkins, serving as the President and Chief Executive Officer of TeKnowledge, personifies the organization’s core mission of fostering accelerated progress and ensuring a secure future. Her leadership is characterized by a deep-rooted commitment to innovation, heightened customer satisfaction, and unparalleled operational excellence. Throughout her distinguished career, Aileen has made significant impacts, notably during her transformative tenure at Microsoft, where she successfully led a global team of over 25,000, markedly boosting customer service and enterprise support. Prior to her achievements at Microsoft, Aileen also held key leadership positions at HP, where she was instrumental in driving customer experience strategies and operational improvements, further honing her skills in managing large-scale teams and complex digital transformations.
In her role at TeKnowledge, Aileen’s strategic vision is closely aligned with TeKnowledge’s core values, steering the company towards achieving its goals in the digital landscape. Her guidance ensures that TeKnowledge stands as a trusted partner for businesses and governments seeking to overcome the challenges of digital transformation. With Aileen at the helm, TeKnowledge continues to forge a path of innovation and growth, making significant contributions to the digital world.
Steve Heffron
Chief Executive Officer, Tek Experts, a TeKnowledge Line of Business
Steve Heffron, at the helm as Chief Executive Officer of Tek Experts, a crucial line of business within TeKnowledge, orchestrates the company’s strategic initiatives and global operations. With an illustrious career that spans across renowned organizations such as Convergys, Microsoft and CA Technologies (now Broadcom), Steve has amassed extensive experience in IT services and customer support. This rich background has been pivotal in helping elevate Tek Experts to an industry vanguard, renowned for solutions that dramatically improve customer satisfaction and enhance operational efficiency.
Steve’s leadership is deeply rooted in a commitment to excellence, innovation, and the professional development of his team. These principles have been crucial in propelling Tek Experts beyond the standard expectations of its global clientele. Through Steve’s visionary direction, Tek Experts embodies the ideals of quality, innovation, and people development, aligning perfectly with TeKnowledge’s mission. His past achievements and roles underscore his capability to navigate the complex digital services landscape, driving Tek Experts to new heights and contributing significantly to TeKnowledge’s overarching aim of redefining digital transformation services.
Lacho Lozanov
Chief Operating Officer, Elev8 and Cytek, TeKnowledge Lines of Business
Lacho Lozanov serves as the Chief Operating Officer for Elev8 and Cytek, integral lines of business for TeKnowledge, where he drives operational and service delivery advancements. With a distinguished career spanning over two decades, Lacho has leveraged his expertise in his vast experience in Service operations across multiple domains (cybersecurity, outsourcing and more) to solidify the positions of Elev8 and Cytek as industry leaders. His background features extensive work in cybersecurity and network operations services for leading technology firms, showcasing his ability to manage complex digital landscapes. During his time at Hewlett-Packard Enterprise and Tek Experts, Lacho was instrumental in leading teams focused on delivering top-tier ITO and program management initiatives across various global locations, including Costa Rica, Bulgaria, and Vietnam.
At Elev8 and Cytek, Lacho’s commitment to excellence and his strategic application of technology are directly aligned with TeKnowledge’s mission to deliver superior customer value. His leadership ensures that both lines of business not only adapt to but lead in the rapidly changing digital landscape, significantly contributing to TeKnowledge’s esteemed status in the market. Under Lacho’s stewardship, Elev8 and Cytek are defining new standards in their sectors, showcasing TeKnowledge’s dedication to pioneering technical services and operational excellence.
Jyllene Miller
Chief Revenue & Growth Officer, TeKnowledge
Jyllene Miller, with over two decades of experience, serves as the Chief Revenue & Growth Officer at TeKnowledge, steering the company’s go-to-market strategy, sales, marketing, and overarching revenue growth initiatives. Prior to her role at TeKnowledge, she has played a critical role in leading companies, now among the Fortune 500, such as Insight, TTEC, Verizon, and most recently, Concentrix, to significant growth and market leadership. Jyllene’s strategic foresight, understanding, and innovative approach to market development and customer engagement have been instrumental in driving these companies to global expansion and solidifying their market presence.
At TeKnowledge, Jyllene leverages her wealth of experience and deep expertise of customer needs and technology services to spearhead revenue and growth strategies, aiming for sustained business expansion and customer satisfaction. Her vision and leadership in utilizing data-driven approaches and customer-centric strategies have significantly contributed to shaping TeKnowledge’s market strategies, ensuring the company’s position as a leader in digital transformation services. Jyllene’s commitment to excellence, her knowledge, and ability to anticipate market trends have made her an indispensable asset to TeKnowledge, driving forward the company’s goals of achieving unparalleled success and growth in the competitive digital landscape.
Kymber Lowe
Chief Marketing Officer, TeKnowledge
Kymber Lowe leads as the Chief Marketing Officer at TeKnowledge, where she orchestrates the company’s global marketing initiatives, brand evolution, and customer engagement efforts. With a rich background that spans leading roles at Amazon, AWS, and Microsoft, Kymber has a proven track record of amplifying brand visibility and fostering loyalty within the tech industry’s competitive landscape. Her experience at these tech behemoths has endowed her with a profound understanding of market dynamics, customer behavior, and the latest trends in digital marketing.
Kymber’s approach to marketing is deeply rooted in innovation and the strategic use of technology to create memorable customer experiences that resonate well beyond the initial engagement. Under her guidance, TeKnowledge’s marketing strategies are not only designed to elevate the brand but also to seamlessly integrate with the company’s overarching goals of driving digital transformation and customer success. Her strategic vision and execution capabilities have been instrumental in positioning TeKnowledge as a thought leader in the digital services sector, aligning marketing efforts with business growth objectives and setting the stage for TeKnowledge’s continued expansion and influence in the global market.
Adam Maudar
Chief Technology Officer, TeKnowledge
Adam Maudar, in his role as Chief Technology Officer at TeKnowledge, leverages an extensive background in software development and IT operations to spearhead the company’s technology strategy and innovation initiatives. His expertise has been critical in developing solutions that significantly boost organizational efficiency and agility, thus cementing TeKnowledge’s position as a frontrunner in managed services and cybersecurity solutions.
Adam’s career is distinguished by significant tenures at renowned tech giants such as Colt Technology Services, Oracle, Getronics and Cable & Wireless, where he led diverse teams towards achieving groundbreaking technological advancements. His tenure at these companies was marked by the successful implementation of complex IT projects and the development of strategic initiatives that propelled technical innovation and growth. This experience has provided Adam with an unparalleled perspective on navigating the digital landscape, making him an indispensable asset in shaping TeKnowledge’s technological direction, and ensuring the company stays ahead in the rapidly evolving digital transformation arena.
Eric Schifflers
Chief Information Security Officer (CISO), TeKnowledge
Eric Schifflers, serving as the Chief Information Security Officer (CISO) for TeKnowledge, stands as a guardian of cybersecurity, orchestrating strategies to fortify the company’s digital assets. His vast experience in information security, risk management, and regulatory compliance has been instrumental in bolstering TeKnowledge’s cyber defenses, ensuring robust digital security architecture. Eric’s proficiency in cybersecurity is not just limited to risk mitigation but extends into strategic planning and execution of advanced data protection measures, making him a pivotal figure in maintaining the company’s integrity against the backdrop of an increasingly perilous digital landscape.
Before his tenure at TeKnowledge, Eric honed his expertise across pivotal cybersecurity leadership roles at global organizations including NATO, Ria Money Transfer and Roche where he led critical security initiatives, developing and implementing sophisticated security controls to shield sensitive information from sophisticated threats. This wealth of experience with leading multinational organizations has endowed Eric with a profound understanding of the cyber threat landscape, equipping him with the skills necessary to navigate and protect against the complexities of today’s cyber threats. At TeKnowledge, Eric continues to leverage this expertise, driving forward the company’s commitment to unparalleled security solutions.
Tom Freeman
Chief Financial Officer, TeKnowledge
Tom Freeman, as the Chief Financial Officer at TeKnowledge, wields a profound influence on the company’s financial direction and strategic growth. With an extensive background in chartered accountancy and a track record of successful financial leadership, Tom’s expertise is pivotal in navigating TeKnowledge through the complex financial landscapes of the tech industry. His strategic foresight and adeptness in commercial finance, business strategy, and international business operations have been instrumental in guiding TeKnowledge’s innovation and sustained growth in the realm of digital services.
Before joining TeKnowledge, Tom’s distinguished career spanned leadership and transformational roles in globally recognized firms, including Getronics and Capital & Counties Properties PLC, as well as significant contributions to financial services and real estate investment. His roles encompassed overseeing financial transformation, enhancing business insights, and fostering business strategy and growth on an international scale. Tom’s leadership not only fortified financial operations but also propelled business expansion, laying a strong foundation for TeKnowledge’s position as a leader in digital transformation services.
Mark Cooper
Chief People Officer, TeKnowledge
Mark Cooper brings over 20 years of rich experience to his role as Chief People Officer at TeKnowledge, where he is responsible for sculpting the company’s global human resources strategy, talent management, and organizational growth. His background in human resources leadership spans across leading companies in the technology and engineering sectors, including notable tenures at AVEVA, Schneider Electric, and International Game Technology (IGT). His strategic implementation of innovative HR initiatives and his unwavering commitment to fostering a positive, inclusive workplace culture have been pivotal in enhancing employee engagement and talent retention. His dedication to cultivating a positive, inclusive workplace culture has been instrumental in attracting, nurturing, and retaining exceptional talent within TeKnowledge.
Mark’s innovative HR practices, combined with a strong emphasis on employee engagement and professional development, have significantly contributed to TeKnowledge’s expansion and operational excellence. His profound understanding of global workforce dynamics and the critical role of human capital in driving business success has been key in aligning HR strategies with TeKnowledge’s overarching goals. Under Mark’s guidance, TeKnowledge continues to prioritize its people, recognizing that a motivated, skilled, and engaged workforce is fundamental to maintaining leadership in the digital transformation industry.
Catherine Karanikola
Chief Legal Officer, TeKnowledge
Catherine Karanikola fulfills the role of Chief Legal Officer at TeKnowledge, orchestrating the company’s legal strategy, corporate governance, and compliance efforts with unparalleled expertise. Her extensive legal experience within the technology sector is crucial for TeKnowledge’s navigation through the intricate landscape of regulatory challenges, thus safeguarding the company’s interests and bolstering customer trust in its services. Prior to her tenure at TeKnowledge, Catherine Karanikola made significant contributions to the legal departments of leading technology firms, including her pivotal role in a major tech integration at Microsoft. Her experience spans across various high-stakes legal areas, including corporate restructuring, mergers and acquisitions, and compliance.
Catherine’s adeptness in merging legal strategies with overarching business goals plays a pivotal role in TeKnowledge’s international operations, providing a distinct competitive advantage. Her leadership not only reinforces TeKnowledge’s dedication to upholding ethical standards and ensuring compliance but also solidifies the trust and reliability customers have in TeKnowledge as a leader in digital transformation solutions. Her contributions are a testament to TeKnowledge’s commitment to legal excellence, ethical business practices, and delivering exceptional value to its customers worldwide.
