As organizations move past experimentation and into full-scale AI deployment, the demand for production-ready, AI-first solutions is surging. According to IDC, 79% of CIOs expect to implement enterprise-wide AI capabilities in the next 12–18 months, a timeline that leaves little room for hesitation.

Meeting this urgency requires more than technology. It demands partners who understand how to identify high-impact use cases, accelerate development, and scale responsibly across complex systems. That’s why TeKnowledge and Cognigy have formed a global partnership, combining Cognigy’s enterprise-grade conversational AI with TeKnowledge’s AI-first technology services expertise.

Together, we help enterprises turn ambition into execution: with intelligent automation that drives engagement, increases operational efficiency, and integrates seamlessly across ecosystems.

“Enterprise leaders aren’t looking for more AI hype—they want real outcomes,” said Hardy Myers, SVP Global Partnerships at Cognigy. “With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.”

“Global customers have moved beyond the early stages of AI research and pilot projects,” adds Mahmood Lockhat, TeKnowledge Chief Technology Officer. “They now expect real, production-ready solutions that deliver tangible business outcomes and support industry leadership.”

Agentic AI: Adaptive Intelligence for the Enterprise

As AI scales across departments and geographies, the next frontier is near or full autonomy: intelligence that can reason, decide, and act with context. At the heart of this offering is Agentic AI: a new class of intelligent systems capable of supporting both semi- and fully autonomous workflows.

These agents go beyond scripted responses. They hold natural, human-like conversations, interpret user needs, and adjust in real time to dynamic inputs. This transforms one-off automations into intelligent ecosystems that scale.

According to Forrester:

· 73% of consumers expect emotionally intelligent, personalized experiences

· 69% say AI-enhanced service increases their trust in a brand

Agentic AI helps enterprises meet these expectations, without compromising security, speed, or compliance. Through our partnership, organizations gain access

to production-grade solutions that can be deployed quickly, aligned to regulatory frameworks, and tailored to long-term goals.

A Framework for Enterprise Leaders

Scaling AI isn’t just technical; it’s organizational. The shift from experimentation to enterprise-wide execution requires strategic alignment across leadership. This partnership bridges that gap by offering a model that connects CXOs, CIOs, and CISOs around a shared roadmap:

· CXOs: Empower customer experience teams with autonomous, multilingual agents that deliver responsive, brand-consistent service across every channel

· CIOs: Accelerate rollout with prebuilt use cases, managed services, and seamless integrations into Microsoft, Salesforce, AWS, and Genesys

· CISOs: Scale securely through embedded governance, secure-by-design architecture, and proactive risk frameworks—reducing breach exposure by up to 48%, according to IDC

This shift requires a collective enablement, with everyone moving in sync.

Immediate Impact, Long-Term Value

To succeed, enterprise AI must deliver two things: fast results and sustainable progress. This partnership is built to offer both.

Customers gain:

· Prebuilt use cases to accelerate deployment

· Global delivery hubs that support rapid scaling

· Configurations tailored to operational complexity

· Secure infrastructure designed for compliance

AI That Works—Across the Enterprise

Cognigy and TeKnowledge bring together deep platform capabilities and delivery expertise to help organizations scale AI confidently, securely, and intelligently. As Mahmood Lockhat puts it: “Enterprises are looking for partners who can rapidly develop and deploy high-impact solutions—ones that deliver immediate value and measurable outcomes. That’s the standard now, not the aspiration.”

At the center of that delivery is Agentic AI, a transformative shift in how enterprises interact. These systems apply advanced reasoning to each interaction, enabling semi- or fully autonomous assistance that feels natural, intuitive, and scalable.

The result? AI that engages customers, empowers teams, and delivers value from day one.