Customer experience is evolving faster than ever. AI, automation, and cloud technology are no longer optional—they’re the foundation of how businesses connect with customers, strengthen relationships, and drive growth. But true transformation happens when expertise, strategy, and execution come together to create seamless, AI-powered engagement that works for businesses and the people they serve.

That’s why TeKnowledge and Genesys are joining forces. We share a vision: delivering AI-first customer experiences that are intelligent, seamless, and scalable. Together, we help enterprises move beyond simply adopting AI-powered CX—to fully integrating, optimizing, and leading in a digital-first world

Building the Future of CX – Together

With the Genesys Cloud™ platform, organizations can orchestrate AI-driven experiences that blend automation with real-time engagement, enhancing every step of the customer journey. TeKnowledge ensures these capabilities are implemented seamlessly, integrated securely, and optimized for long-term success—giving businesses the confidence to scale their transformation without disruption.

By combining our strengths, we take a 360° approach to customer experience transformation, helping organizations embrace AI-powered CX for efficiency, engagement, and sustainable growth.

Three Pillars of Our Collaboration:

1. Smarter, Safer, and Scalable CX

Customer expectations continue to rise, and businesses need solutions that keep them ahead. Genesys leads the way in AI-powered experience orchestration, enabling organizations all over the world to anticipate customer needs, personalize interactions, and deliver seamless engagement across channels.

TeKnowledge ensures AI adoption is secure, compliant, and scalable, aligning every transformation with enterprise security, risk management, and industry regulations. With a global team of over 6,000 experts across 19+ hubs, we help organizations scale AI-driven CX while maintaining consistency, reliability, and trust.

Together, we help organizations turn AI-powered CX into a strategic advantage—strengthening customer relationships, boosting efficiency, and delivering measurable impact.

2. Seamless AI Integration: From Strategy to Execution

AI-powered CX requires more than just technology—it demands structured execution, continuous optimization, and a smooth transition. Genesys Cloud provides a unified platform that enhances both customer and employee experiences, streamlining interactions with agility and intelligence.

TeKnowledge supports businesses at every stage of their transformation, offering advisory, professional, and managed services to ensure smooth AI adoption. Our expertise in CX strategy, AI automation, security, and process optimization helps enterprises integrate AI-driven engagement in ways that enhance efficiency, responsiveness, and flexibility.

Together, we ensure organizations have a future-ready approach to CX transformation, keeping them ahead in a fast-changing digital world.

3. Empowering Teams for the AI-Driven Future of CX

Technology is only as powerful as the people who use it. AI-driven CX transformation succeeds when businesses empower their teams with the right skills, tools, and insights.

Genesys equips organizations with real-time AI capabilities that help them listen, predict, act, learn, and optimize customer experiences. TeKnowledge complements this with structured talent skilling programs, ensuring teams are trained to maximize Genesys Cloud capabilities and deliver AI-driven experiences across the end-to-end customer journey.

Together, we help businesses build a workforce that can fully leverage AI, driving long-term CX success.

A Future Built on Shared Commitment

For years, TeKnowledge has been a trusted partner to enterprises and governments, ensuring technology adoption is seamless, secure, and impactful. Our relationship with Genesys extends that commitment—helping our customers not only implement AI-powered CX solutions but also use them effectively to drive long-term growth.

Genesys, a leader in AI-powered experience orchestration, brings cloud capabilities that enable businesses to create personalized, efficient, and scalable customer interactions. By combining Genesys Cloud ™ with TeKnowledge’s deep technical expertise and security-first approach, we provide organizations with the support they need to maximize AI-driven customer engagement.

This announcement represents a new chapter for TeKnowledge—expanding our role from a technology services leader to a full-scale, 360° solutions provider. It strengthens our ability to help customers modernize, secure, and scale their customer experience strategies in ways that truly matter.

But this is just the beginning.

What’s Next: Growing Together Through Innovation

Our relationship with Genesys is part of a broader strategy—one that reflects our commitment to collaboration, innovation, and human-centered solutions that deliver real business value.

Our mission is clear:

• Empower businesses with expert-driven technology services that enable seamless adoption, real impact, and long-term progress.
• Simplify complex technology by turning it into a practical, powerful enabler of business success.
• Drive continuous innovation and collaboration, helping businesses stay ahead, adapt, and lead with confidence.

We make tech works for businesses and the people they serve. Our approach helps ensure organizations have the expertise, security, and execution they need to move forward with clarity and confidence.

To our customers – this collaboration is for you. It reflects our shared commitment to delivering technology that works, expertise that guides, and strategies that create lasting impact. Because at the heart of everything we do, our commitment is to the businesses that rely on technology, the people who use it, and the future we’re building together.