How to Outsource your Non-core Business Functions to Support Digital Transformation

In driving growth, many businesses prioritize core commercial activities in their digital transformation efforts—these are the functions and talent that directly contribute to achieving commercial goals. However, focusing solely on these areas overlooks the importance of non-core activities that shape the customer experience. While roles like customer service may be resource-intensive, they are just as […]

Everything you need to know about Offshore Outsourcing 

Exploring the Strategic Advantages of Offshore Outsourcing with TeKnowledge When considering outsourcing, many organizations gravitate towards offshore models, attracted by the potential for lower labor costs and access to burgeoning markets. At TeKnowledge, we understand that the decision to outsource is pivotal, and with various outsourcing models available, it’s crucial to choose one that aligns […]

Simplifying Outsourcing Models: Nearshore, Onshore, Offshore

Outsourcing has become an increasingly crucial strategy for businesses seeking to reduce costs and gain efficiencies. But with nearshore, onshore, and offshore models available, deciding the best approach can take time and effort. This article will compare the advantages and disadvantages of communication, expenses, different time zones, and talent acquisition across the major outsourcing models to help […]

Outsourcing in Africa: The Next IT Outsourcing Hub

With a vast young pool of tech talent, convenient time zones, and world-class IT infrastructure, Africa is quickly emerging as the next frontier for Global Business Services (GBS) and Business Process Outsourcing (BPO).  Leading global brands like Microsoft, Google, Amazon, and IBM are already seeing huge untapped potential on the African continent. From younger demographics […]