A bold visual identity, global expansion, and a people-first strategy signal the next chapter in expert tech services.

Colorado Springs, USA & Nicosia, Cyprus – April 15, 2025 – TeKnowledge today announced a new brand identity and the launch of its AI-First Expert Technology Services, an integrated model designed to help enterprises accelerate transformation across AI, Customer Experience, and Cybersecurity.

At the heart of the evolved identity of TeKnowledge is a unified service model that brings together strategy, delivery, and continuous improvement—strategically rooted in AI and designed to deliver a continuum of innovation.

“This is an exciting milestone—one that reflects how far TeKnowledge has come and the future it is building together with our ecosystem,” said Aileen Allkins, President and CEO of TeKnowledge. “Our new brand and AI-First Expert Technology Services model are grounded in what’s always mattered most: people, trust, and progress.”

As enterprises scale AI initiatives, many face mounting complexity, vendor fragmentation, and siloed implementation. According to Gartner, 77% of CIOs say it’s difficult to deliver value from AI due to fragmented systems. IDC reports 70% cite vendor sprawl as a barrier to innovation, while Forrester finds only 21% have an AI stack capable of scaling across the business.

“Our new service model connects strategy, execution, and optimization in one seamless experience,” said Nidal Abu Ltaif, Chief Revenue and Transformation Officer. “It empowers clients to integrate AI with confidence and evolve continuously, delivering long-term value at every stage of transformation.”

Partnerships, Global Reach, and a Talent-Driven Mindset

TeKnowledge is expanding its global footprint and investing in talent to meet rising client needs. With over 6,000 experts across 19 global hubs, the company delivers expert-led transformation grounded in local relevance and technical excellence.

As a Microsoft Solutions Partner, TeKnowledge specializes in Microsoft Productivity, Business Applications, and Intelligent Cloud.; 70% of its workforce is certified in Microsoft cloud and AI technologies, the company consistently delivers impact. A newly announced global collaboration with Genesys further strengthens its ability to modernize and personalize client environments. These partnerships enhance the impact of the AI-First model—accelerating outcomes through seamless platform integration.

TeKnowledge’s growth is driven by a people-centric culture that prioritizes continuous learning and development. By investing significantly in its employees’ growth, the company cultivates expertise that consistently outpaces industry norms, resulting in a highly skilled, deeply engaged team that stays and grows with the organization.

“We build long-term, flexible relationships—with our clients, our partners, and our people,” said Abu Ltaif. “That’s how we create resilient, growth-ready organizations.” Ongoing global expansions have strengthened the company’s established presence, enhancing its ability to deliver locally relevant services with global reach. Ready to build what’s next? Explore careers at TeKnowledge

Skilling & Security at Scale

TeKnowledge partners with public institutions and enterprises to build sustainable digital capability through certified skilling in AI, cybersecurity, and automation.

Its award-winning cybersecurity practice is recognized for proactive defence and scalable security operations. Meanwhile, its AI-powered learning platform enables customized, enterprise-grade training experiences—driving national and organizational readiness.

These initiatives extend the company’s commitment to innovation at scale, helping nations and businesses build resilient ecosystems. In Qatar, the company is leading a national AI skilling initiative in partnership with Microsoft and the Ministry of Communications and Information Technology. In Costa Rica, it serves as the skilling partner of the Ministry of Labor and Social Security, certifying students and early-career professionals in emerging tech fields.

Dave Michels, Principal Analyst and Founder of TalkingPointz, commented: “TeKnowledge has flown under the radar for much of the past decade, quietly building credibility and technical depth. Its evolution from a managed services provider into a fully integrated technology partner reflects a long-term strategy rooted in people, capability, and client value. The company’s AI-First services framework, paired with a strong Microsoft ecosystem and unified delivery model, positions it to meet the growing demand for smart, scalable, and connected transformation.”

Insights from the transition are also shared in these CEO and CRO blogs

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About TeKnowledge

Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through

technology. With deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit Teknowledge.com

2025 marks a new chapter for TeKnowledge—one grounded in purpose, shaped by progress, and driven by our clients’ evolving needs. This moment isn’t just about a new logo or visual identity—it reflects a deeper transformation in how we serve, scale, and show up for the world around us.

It’s been a time of momentum and clarity. We’ve expanded globally, deepened our expertise, and formed powerful new partnerships—including a global collaboration with Genesys. These steps are deliberate, focused on helping clients meet complexity with confidence and unlock new possibilities through technology.

That transformation is now visible in our new visual identity, representing limitless possibilities, while our updated colour system reflects the way we approach every challenge—with clarity, creativity, and deep technical focus. But this evolution goes far beyond how we look—it’s about how we deliver.

With the launch of our AI-First Expert Technology Services model, we’re introducing a more unified, integrated way of helping organizations transform faster and scale smarter. This model brings together Advisory & Professional Services, Skilling & Adoption, and Managed Services into one seamless, outcome-driven framework—strategically rooted in AI and designed to deliver a continuum of innovation.

Whether it’s accelerating AI adoption, improving customer experience, or strengthening cybersecurity, our clients now have one connected partner across the entire technology lifecycle. This approach eliminates silos, reduces friction, and delivers measurable outcomes—because transformation shouldn’t be fragmented. It should be focused, inclusive, and built to evolve.

That same philosophy guides how we grow. At TeKnowledge, we’ve always believed technology should be a bridge—not a barrier. And that belief drives our expansion into new markets, our investment in people, and our commitment to building more inclusive local ecosystems.

Laura López, General Manager of the Costa Rican Trade Promotion Agency (PROCOMER), captured it well when she said:

“Strengthening Costa Rica’s tech ecosystem is essential for the country’s economic growth. TeKnowledge’s expansion in Cartago supports this goal by creating jobs and advancing digital skills development to meet current and future market demands. Additionally, with the opening of its new offices, the company is offering quality job opportunities to more people, including graduates from technical high schools.”

We’re proud to be recognized for purposeful, inclusive growth. Our commitment to continuous learning and long-term growth reflects a culture where people feel valued, supported, and inspired to stay and thrive.

This new chapter is about what we can build, together. On behalf of our global team, thank you for being part of our story. We’re excited for what’s ahead. Explore our new digital home at teknowledge.com and discover what’s next.

When we started building TeKnowledge, we didn’t set out to be loud. More importantly, we set out to be useful. We’ve spent the last decade listening to clients, delivering consistently, and evolving deliberately. What’s happening now is a natural next step—just made visible.

Our new brand marks more than a shift in how we show up. It reflects who we’ve become and what we’re building next. We’ve grown from a trusted service provider into a strategic partner—guiding clients through some of their most complex, high-stakes transformation journeys. That evolution deserves to be seen, not just in design, but in how we deliver.

At the heart of this shift is the launch of AI-First Expert Technology Services, a connected model that brings together advisory, delivery, skilling, and managed services: a model built for AI-first by design, outcome-first by intent.

We’re helping clients not just adopt AI—but scale it practically, securely, and across functions. That’s a critical distinction. Whether we’re enabling Microsoft Copilot adoption in the enterprise or working with governments to deliver national skilling programs, our approach starts with people, not platforms. Because transformation doesn’t begin with technology. It begins with trust.

That same trust is what fuels our ecosystem. Partnerships are core to how we simplify complexity and create real momentum. We are proud to be one of Microsoft’s global and longstanding partners. As a Microsoft Solutions Partner, our expert services in AI, Customer Experience, and Cybersecurity are rooted in Microsoft’s AI-powered Productivity, Business Applications, and Intelligent Cloud platforms.

In fact, more than 70% of our team are certified experts in Microsoft technologies—and that number is only growing. We’re actively investing in deepening that expertise across regions to meet rising demand and keep clients ahead of what’s next.

That investment goes hand-in-hand with our regional growth. This year, we’ve expanded our services in El Salvador and Honduras, and we’re growing our presence in the Middle East, unlocking high-impact partnerships across Dubai and Abu Dhabi. In Africa, we’ve been recognized as Africa’s Most Innovative Tech Support Services Company of 2024, and we’re building momentum for broader offerings across the continent.

Moreover, we’re building a dynamic ecosystem of partners—designed for relevance to Microsoft’s government and enterprise customers, and built to flex with what our clients need most.

That’s why we invest heavily in our people and their continuous growth. The result is a team that doesn’t just understand technology—they know how to apply it, scale it, and keep learning as the landscape evolves.

This moment is about bringing clarity to what we’ve been building—and making it easier for clients to access it, align with it, and move forward. We’re here to accelerate. To be the trusted partner that shows up when it matters most.

We move into this next chapter with purpose, confidence, and a clear mandate: To be a catalyst for change; not just for our clients, but for the industries, ecosystems, and communities we serve.

Omantel has announced a partnership with TeKnowledge, a global leader in AI, Customer Experience, and Cybersecurity solutions, to launch an advanced AI and Data Science skilling program for its employees. This initiative aims to equip Omantel’s workforce with advanced digital skills, supporting digital transformation, economic diversification, and future technology capabilities development.

By investing in AI, data analytics, and digital skills training, Omantel continues to strengthen its position as the Sultanate’s leading technology and innovation company. The collaboration with TeKnowledge will accelerate AI and data science training across Omantel’s technology, operations, and commercial divisions, enabling employees to tackle real-world challenges and explore new opportunities. The program combines onsite training at Omantel’s headquarters with virtual learning, ensuring an interactive and hands-on experience for all participants.

Mohammed Ahmed Al-Riyami, General Manager of Talent Management at Omantel, emphasized the importance of this initiative: “AI and data science are at the core of Omantel’s strategy to lead in AI-driven solutions, foster innovation, and enable sustainable digital transformation. By equipping our teams with future-ready AI capabilities, we are not only enhancing customer experiences but also positioning Oman as a leading digital economy. This initiative reaffirms our commitment to building an AI-driven ecosystem that accelerates technological advancement and unlocks new opportunities for growth.”

Ayman Majzoub, VP of Sales META at TeKnowledge, commented saying: “This collaboration with Omantel demonstrates how digital skilling should be done—learning, innovating, and applying AI solutions to real-world business challenges. We appreciate Omantel’s trust in TeKnowledge and share their commitment to driving sustainable innovation and economic growth.”

As Oman accelerates its transition into a digital economy, Omantel is proactively upskilling its workforce, positioning itself as a regional leader in AI-powered services, while driving sustainable growth and innovation.  As a global partner of Microsoft, TeKnowledge is dedicated to advancing AI and digital skills training in Oman alongside its comprehensive technology services. Through its global partnership with Microsoft, TeKnowledge delivers large-scale skilling programs, including national Copilot skilling initiatives, enabling businesses and government entities to leverage AI-driven digital transformation in the workplace.

New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, seamless adoption and continuous optimization 

SAN FRANCISCO and COLORADO SPRINGS, COLO., March 11, 2025  – Genesys^®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology services for AI, Customer Experience and Cybersecurity, today announced a strategic go-to-market relationship. The companies are working together to help organizations drive long-term business success through seamless adoption of secure, scalable and flexible AI-first customer experience (CX) solutions. 

Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded AI, continuous innovation and global scale, combined with the expertise of TeKnowledge in advisory and professional services, digital skilling, adoption, and managed services.

“We’re working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact—whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,” said Aileen Allkins, President and CEO of TeKnowledge. 

“TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, chief sales officer of Genesys. “Its expertise in AI, cybersecurity, and professional, skilling and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.”

Trusted by businesses of all sizes in over 100 countries, Genesys delivers industry-leading AI and digital solutions through Genesys Cloud that enable organizations to scale personalized, end-to-end customer experiences. With AI everywhere powering omnichannel engagement, intelligent routing, built-in workforce engagement and end-to-end journey management, Genesys Cloud provides organizations a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI.

Organizations can leverage TeKnowledge’s 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge’s professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and long-term success. 

Together, TeKnowledge and Genesys are working to redefine CX by combining powerful technology with structured adoption strategies, helping enterprises move beyond deployment to fully operationalize AI, automation and workforce skilling to accelerate value.

“Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,” said Bernie Arnason, industry director, ICT of Frost & Sullivan. “By combining the industry-leading cloud and AI capabilities of Genesys with TeKnowledge’s vast experience in advisory, professional and managed services, organizations can accelerate this transformation with confidence. This collaboration ensures businesses have the strategic guidance, security and scalability needed to drive long-term success in an evolving digital landscape.”

Learn more about how TeKnowledge and Genesys are transforming AI-driven customer experiences on the TeKnowledge blog.

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

About TeKnowledge 

Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit www.teknowledge.com.

Media Contacts:

Genesys

Marielle Sedin 

[email protected] 

TeKnowledge:

Iman Ghorayeb

[email protected]

As part of its ongoing commitment to enhancing cybersecurity capabilities at national and societal levels, and in alignment with its mission to foster a secure operational environment for state institutions, the National Cybersecurity Agency (NCSA) partnered with TeKnowledge to deliver the Fresh Graduates Training Bootcamp. This strategic initiative equips national talent with the skills needed to address the ever-evolving challenges in cybersecurity. The training, delivered by TeKnowledge at the Digital Center of Excellence in Msheireb, combined hands-on learning with continuous assessments, ensuring a comprehensive development experience for participants.

The programme included recent graduates from local and international universities specialising in Information Technology and Cybersecurity. With TeKnowledge’s industry-leading expertise, the training followed a structured, multi-tiered approach. The foundation phase covered essential topics such as Cybersecurity Essentials and Linux Basics, establishing a strong technical base. The intermediate phase advanced participants’ knowledge through industry-recognised certifications, including Cisco Certified Network Associate (CCNA), CompTIA Security+, and Cybersecurity Analyst (CySA+). In addition to technical training, the programme also focused on professional skills development, enhancing participants’ research, writing, creative thinking, and teamwork capabilities.

Furthermore, TeKnowledge provided tailored learning paths, allowing participants to specialise in advanced career tracks such as Penetration Testing and Security Operations Center (SOC) Analysis. These career tracks were reinforced by practical, real-world cybersecurity training, including:

Cyber Range Simulations – where participants tackled simulated cyberattacks and assessed digital defences in real time.

Cyberthon Challenges – intensive exercises designed to test their ability to apply newly acquired skills in complex cybersecurity scenarios.

This partnership between NCSA and TeKnowledge underscores a shared commitment to strengthening national cybersecurity capabilities. By advancing technical education, supporting research, and fostering innovation, we remain dedicated to developing the next generation of cybersecurity professionals and contributing to a secure and digitally resilient society.