Customer Success Managed Services
Scale your Customer Success program to maximize revenue through increased customer value.
Customer Success Management (CSM) is critical to accelerating growth in the anything-as-a-service industry. It enhances renewal rates, drives cross-sell and upsell revenue, and optimizes net revenue retention.
As businesses grow, they often prioritize top-tier customers while underserved segments receive minimal automated communication. This can result in high churn rates and missed opportunities.
We can enhance top-line revenue growth by increasing consumption and streamlining renewals.
Discover the key benefits of our Customer Success management offerings.
Customer Lifecycle – How Does it Work?
We can manage the entire customer lifecycle or enhance your existing Customer Success operations with customizable ‘a la carte’ solutions.
Connecting with your customers from day 1. Onboarding includes:
- Technical and non-technical implementations
- Solution onboarding project launch
- Platform provisioning, configuration, and activation
- Data import, mapping, and integration
- Initial system and workflow training
- Standard reporting configuration
Ensuring activation and usage across all your product offerings. Adoption includes:
- Licenses utilization consumption management
- Change management for operational workflows
- Accelerate time to value (value realization)
- Post-onboarding value assessment
- Data driven triggers that drive adoption activities
- Ongoing solution education and training
- Upgrade management
Retain customers with proactive and ongoing relationship building. Risk Assessment/Success Management includes:
- Proactive customer engagement across multiple customer
personas and roles - Business/value reviews
- Customer health assessment, risk analysis and tracking
- Customer Success plan management
Maximizing usage across related product offerings. Renewals & Expansion includes:
- Renewal readiness
- Renewal execution
- New opportunity identification
- Up-sell and cross-sell
- Churn save/customer retention
- Churn reason capture and analysis
Evaluating your strategy to identify improvement opportunities. Platform migration includes:
- Gap assessment
- Strategy design
- Strategy implementation
- Strategy on how to scale the Customer Success engagement and account coverage
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Want to scale your Customer Success program to maximize revenue and increase customer value?
